Telecommunications Fundamentals

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This comprehensive training course provides information on the structure, architecture, components, standards, and design of modern voice/telephony networks. You will learn how to evaluate existing technology options to determine which will best meet your organization’s data and telephony requirements, from mature digital transport/access services to emerging voice and data services using voice over packet technologies (VoIP, VoFR, VoATM, etc.).

This training seminar also presents an in-depth understanding of the world of carrier data services: types, architectures, and capabilities tied to current advancements of service offerings. Learn why packet-switched networks are more efficient than circuit-switched networks and applications and hosting services common in today’s enterprise networks. See how legacy technologies and services (e.g., Frame Relay and ATM) integrate with newer technologies to provide backward compatibility for existing services. Understand how Virtual Private Networks (VPNs) provide data security and offer convenient options for enterprise networks, and how Metro Ethernet services are changing the way customers cost effectively access carrier networks.

The technology, marketplace, and regulatory structure of telecommunications are in a continuous state of transition. This training will ensure that you fully understand the service options available to your organization, and how voice technologies integrate into your existing data networks.

You’ll Learn

How the public switched telephone network functions
What wireless and local number portability means to your company
Voice over IP (VoIP) and how it integrates with existing data networks
VoIP signaling standards and Protocols (H.323, SIP, RTP)
The different types of DSL service
Enterprise phone system options (key systems, PBXs, hybrids)
Impact of telecom mergers and acquisitions
Fiber-to-the-curb, fiber-to-the-premise
Metro Ethernet and Ethernet over SONET
Newest options for enterprise phone systems (Integrated IP-PBX and IP-PBX)
IP Centrex and IP-based softswitch offerings by carriers
Mobile wireless providers and their services
How GSM (Global System for Mobile networks) works
A core understanding of data communication protocols and technology
How Frame Relay and ATM work and what they offer to the enterprise
An overview of the different technologies that provide VPN (virtual private network) services
Understand what Metro Ethernet technologies and services have to offer
Compare different broadband service technologies and how they benefit enterprise networks
Who Needs to Attend
Telecommunication Fundamentals training course is essential if you are new to the industry, have experience in data networking and are in the process of converging your telephony and data network infrastructures, or are responsible for implementing or supporting telephony services. This course is also highly recommended for voice professionals needing data training, consultants, executives, IT managers, marketing/sales staff, and network analysts, designers, engineers, and technicians.
...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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