Telecom: Voice and Data

The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This recently updated training course discusses many technical concepts involved in both voice and data networking. It is designed for individuals new to the telecommunications industry, new to a position, or in non-technical positions who wish to develop a basic understanding of the "how and why" of voice and data communications systems, networks and terminology; those who need to understand current networking alternatives and the impact of emerging technologies on business decisions and opportunities.

By participating in this training seminar, you will:

Understand the communications industry structure, how it is changing, and how it affects competition, pricing and new services.
Comprehend the basics of voice and data communications technology.
Learn the differences between analog and digital transmission and why it is important for both voice and data.
Study the components of voice networks, such as carrier switches, Routing, PBXs, SS7, T1 trunks, switched versus dedicated circuits, packet and wireless networks.
Investigate private voice network design alternatives using tie-lines, Centrex, virtual private networks (VPN) and hosted services.
Understand PBX features and voice traffic engineering
Study the components of data networks such as modems, virtual circuits, hubs, switches and routers.
Master the basics of local and wide area networks (LANs, WANs), including network bridging/switching and routing.
Review the structure and capabilities of the public Internet and private Intranets.
Demystify technologies such as Frame Relay, ATM, MLPS, Ethernet and TCP/IP and determine each technologies impact on network design, communication capabilities and Quality of Service (QoS).
Investigate developments in access circuits such as DSL, Cable Modems, and wireless.
Study the benefits, drawbacks and technology behind Voice over IP (VOIP) using IP PBXs, IP phones and Internet Telephony Service Providers (ITSP).
Explore what is happening in voice/data convergence and its effect on network design. ...''

Phone:(708) 246-0320

School Address:

The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA


Jobs & Resumes: Chicago
Houses & Roommates: Chicago

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Telecommunications Fundamentals
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TCP/IP Networking
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