Training Course:Voice over IPSchool/Trainer:The Resource Center for Customer Service Professionals LLC
Chicago, IL, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Gain essential data networking and Voice over IP (VoIP) knowledge in a single five day telecommunications class. In this training course, you will learn how VoIP works, why VoIP works, and how to use VoIP. On the first day of training, you will configure an IP network using Cisco routers and switches, learning IP fundamentals in order to make VoIP easier to understand. The remaining four days of training will focus on VoIP and IP telephony. The training is 60% hands-on labs and 40% lecture. The lecture portion of the training uses technically detailed slides that illustrate the subject matter - text-only slides are kept to a minimum.. In the skills-building labs, you will gain proficiency with some of the most popular VoIP software, such as Ethereal, Asterisk, Cisco CallManager, and the Ondo SP proxy.
This training seminar helps you prepare for the Convergence Technologies Professional (CTP) certification as well as our Voice over IP Specialist and Voice over IP Expert Certificates.
You Learn...
Core concepts of how IP (Internet Protocol) carries a VoIP packet
Configure DHCP and DNS to support IP telephony
RTP (Real-time Transport Protocol)
SIP (Session Initiation Protocol) - Call set up, Instant Messaging, Presence
SDP (Session Description Protocol)
The H.323 protocol suite, including H225, RAS, and H245
The role of endpoints, gatekeepers, gateways, and MCU in an H.323 network
SIP proxy, session border controller, and SIP softswitch
Media Gateway Control Protocol (MGCP) analysis
MGCP architecture
A technical comparison of H.323, SIP, and MGCP
How to implement QoS to ensure the highest voice quality over your IP networks
The impact of jitter, latency, and packet loss on VoIP networks
How to use Ethereal to decode and troubleshoot RTP, SIP, MGCP, and H.323 call flows
Configure the Asterisk Softswitch, Cisco CallManager, and Ondo SIP proxy
Configure SIP gateways and softphones
Security issues to consider when setting up VoIP
Who Would Benefit
This training is is ideal for people who need to understand VoIP technology. IT managers, technical sales/marketing personnel, consultants, network designers and engineers, product design engineers developing integrated-services products, telecom technicians and managers integrating PBX services within data networks, and systems administrators who will manage a converged network would benefit from this course.
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Please go to the school's official website for training price and schedule:
http://www.the-resource-center.com
Phone:(708) 246-0320
School Address:
The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL 60558, USA
Jobs & Resumes: Chicago
Houses & Roommates: Chicago
Other training courses offered by The Resource Center for Customer Service Professionals LLC:
ITIL Practitioner Certification
Customer Satisfaction and Loyalty
Survey Design and Data Analysis Workshop
Customer Care and Call Handling Skills
HELP DESK PROFESSIONAL CERTIFICATION
Communication and Negotiation Skills
Customer Relationship Management (CRM)
Knowledge Management
Telecommunications Fundamentals
Telecom: Voice and Data
Voice Over IP (VoIP) and IP Telephony
Networking Fundamentals
Network+ Bootcamp
TCP/IP Networking
Business Case Development for IT Managers
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