Training Course:Customer ServiceSchool/Trainer:Global Knowledge (US)
Raleigh, NC, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course offers an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
What You’ll Learn
Recognize the importance of delivering excellent customer service so that you can help to build, maintain, and increase your organization’s customer base.
Focus on the customer so that the individual is motivated to return.
Handle complaints so that customers are satisfied.
Deliver excellent customer service on the telephone so that customers have a positive perception about your organization.
Cope with stress so that you maintain a healthy level of work-related stress.
Who Needs to Attend
Customer service representatives new to their role or who need to improve their people skills.
...''
Please go to the school's official website for training price and schedule:
http://www.globalknowledge.com
Phone:1-800-COURSES
School Address:
Global Knowledge - Atlanta Center
3242B Peachtree Rd, Ne
Buckhead Place
Atlanta, GA 30305
404-848-1300
Global Knowledge - Chicago Center
1500 McConnor Pkwy Ste 500
Schaumburg, IL 60173-4394
847-619-6930
Global Knowledge - Dallas Center
122 W John Carpenter Fwy
Suite 510
Irving, TX 75039
972-887-0073
Global Knowledge - Morristown Center
9 Headquarters Plz
Morristown, NJ 07960-3963
973-490-7070
Global Knowledge - New York Center
1155 Avenue Of The Americas
New York, NY 10036-2711
212-944-1615
Global Knowledge - Ottawa Centre
535 Legget Drive
Suite 200
Kanata, Ontario K2K 3B8
613-254-6530
Global Knowledge - Raleigh Center
11000 Regency Pkwy, Ste 107
Cary, NC 27512
919-462-6168
Global Knowledge - Richardson Center
1057 S Sherman St
Richardson, TX 75081-4848
214-576-0200
Global Knowledge - San Jose Center
5201 Great America Pkwy
Santa Clara, CA 950
Jobs & Resumes: Raleigh
Houses & Roommates: Raleigh
Other training courses offered by Global Knowledge (US):
Problem Solving
Change Management
Coaching
Coaching and Counseling
Coaching for Development
Conducting Meetings
Creating Effective Teams
Effective Presentations
Frontline Leadership
Financial Management
Selling
Managerial Leadership
Managing Business Risk
Mentoring
Strategic Decision Making
Virtual Teams
Applied Project Management
Applied Project Quality Management
Guided PMP Exam Prep
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
Facts:
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