Microsoft CRM 3.0 Marketing Automation

Solartech, Inc
New York, NY, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This one-day course explores the Microsoft CRM application from a user’s perspective. Application functionality covered in the course includes:

• Core CRM Navigation

• User Interface

• Outlook Client

• Marketing Automation module

This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Customization, Back Office Integration, or Data Migration.

This course teaches the processes and functionality used by marketing managers and marketing representatives. It begins with an introduction to the core concepts of Microsoft CRM and then an overview of the marketing automation processes. Subsequent lessons explore the marketing concepts in greater detail. A thorough understanding of the marketing processes in Microsoft CRM helps you to get the most out of your system.

Audience

Microsoft CRM Marketing Automation training is recommended for individuals or anyone that plans to implement, use, maintain, consult, or support Microsoft CRM in their organization. The class is targeted toward marketing representatives, administrators, office managers, CEO’s, and consultants who need to understand the technical aspects of Microsoft CRM and gain foundational knowledge of the application functionality.

At Course Completion

After completing this course, students should understand:

• Microsoft CRM User Interface and application terminology

• Basic and advanced navigation and record maintenance

• Microsoft CRM Client for Outlook functionality and synchronization

• Planning and budgeting tasks related to marketing campaigns

Key Related Courses:

Microsoft CRM Installation and Configuration, 8523

Microsoft CRM Customization, 8525

Microsoft CRM Sales Management, 8521

Microsoft CRM Service Management, 8523

Microsoft CRM Service Scheduling, 8524

• Create and manage customer lists

• Create marketing campaigns

• Manage campaigns and track campaign responses
...''

Phone:877.SOLARTECH

School Address:

110 Wall Street, Level 2
New York, NY 10004

621 Route 46, Level 2
Hasbrouck Heights, NJ 07604-3118


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