Cisco IPCC/ICM Deployment Methodology

Skyline Advanced Technology Services
Campbell,Chicago,Ridgefield,San Jose,Washington,Laingsburg,Bozeman,Maple Valley,New York,Dallas, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The Cisco IPCC/ICM Deployment Methodology course teaches Cisco deployment methodology for the planning, design, and implementation phases of Cisco IPCC Enterprise Edition 5.0 and Cisco ICM Enterprise Edition 5.0 contact centers. Classroom presentation and group exercises illustrate the use of Cisco best practices in the successful deployment of a Cisco IPCC/ICM solution. Students learn the deployment models, infrastructure and network requirements, and interoperability of the components of the IPCC/ICM solution.


Objectives

After completing this course the student should be able to:

Successfully plan, design, and implement Cisco IPCC Enterprise Edition 5.0 and Cisco ICM Enterprise Edition 5.0
Learn a methodology and process for deploying Cisco IPCC Enterprise Edition 5.0 and Cisco ICM Enterprise Edition 5.0, by using the best practice templates and tools
Navigate Cisco.com for reference documentation relative to IPCC/ICM implementation
© 2004 Skyline Advanced Technology Services
...''

Phone:800-375-9546

School Address:

490 Division Street
Campbell, CA 95008
800-375-9546
408-370-1419 - Fax
Email : info@skyline-ats.com

8725 West Higgins Road, Suite 110
Chicago, IL 60631
773-444-4200
773-695-9626 - Fax

15 Danbury Road
Ridgefield, CT 06877
203-438-0250 ¨C Phone
203-894-9496 - Fax

Jobs & Resumes: Campbell, Chicago, Ridgefield, San Jose, Washington, Laingsburg, Bozeman, Maple Valley, New York, Dallas
Houses & Roommates: Campbell, Chicago, Ridgefield, San Jose, Washington, Laingsburg, Bozeman, Maple Valley, New York, Dallas

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