Telephone Techniques and Customer Service

Acuity Training Limited
Guildford, Surrey, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The telephone is an important tool that provides the means by which business is delivered to your door. However the telephone enquiry is an opportunity, not a guarantee of business.

It is amazing how quickly we form an impression about a person or company when our telephone call is answered.

Customers who are treated well will call again and bring you more business and most calls could be handled better if staff are taught to see things from the customer¡¯s perspective.

Our telephone techniques course will enable staff to develop techniques to ensure they make the most of each opportunity available from every enquiry.

Telephone Techniques and Customer Service - 1 Day

Develop your company’s phone protocol and see to it that all those who will be using the telephone on your business premises are trained in proper telephone etiquette.
...''

Phone:01483 688488

School Address:

Acuity Training Limited
The Surrey Technology Centre
40 Occam Road
The Surrey Research Park
Guildford
Surrey
GU2 7YG
United Kingdom

Jobs & Resumes: Guildford
Houses & Roommates: Guildford

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