Enquiry Handling

ASLIB - The Association for Information Management
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' A comprehensive introduction to enquiry answering techniques, from understanding the question through choosing sources to searching efficiently and presenting the answer effectively.

Seven sample enquiries - what to look out for
Understanding the question
Getting started
Choosing sources
Meeting deadlines
Efficient searching
What to do if you can’t find the answer
Why you should attend:
Everyone has access to search engines these days, so information professionals need to demonstrate special expertise when it comes to finding the information their enquirers need. This course introduces participants to the full range of basic enquiry answering techniques, showing how it is possible to tackle any subject, even when you don’t know what information sources may be available to help. Presented by the author of the best-selling Facet Publishing book Success at the Enquiry Desk, this course concentrates on practicalities rather than sources, but also includes suggestions for 25 multi-purpose information sources you can’t afford to ignore.

On completing the course, you will be able to:
understand fully what the enquiry wants
get started on any enquiry without your mind going blank
select and reject possible reference sources with confidence
search indexes and databases efficiently
know what to do if you can’t find the answer
meet deadlines every time
...''

Phone:+44 (0) 20 7613 3031

School Address:

Aslib, The Association for Information Management
Holywell Centre
1 Phipp Street
London
EC2A 4PS
United Kingdom

Jobs & Resumes: London
Houses & Roommates: London

Business Information
Cataloguing
Classification Practice
Constructing a Thesaurus
Copyright for Information Providers
Developing an Effective Team
Management and Leadership Skills
Digital Rights Management
Effective Techniques in Desk Research
Electronic Serials Management
European Union Information
Finding Digital Information
Information Architecture
Records Management
Knowledge Architecture
Knowledge Management
Knowledge Mapping
Legal Information: EU
Legal Information: UK

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