Running an Information Service

ASLIB - The Association for Information Management
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' So you’ve been given an information service to manage. You have a room - perhaps containing shelves of publications inherited from your predecessor. You have a desk, with a networked computer and a phone, which is ringing.

Where do you start?

Step-by-step, this one-day course will take you through the basics of setting up and running an effective information service for your organisation. Participative and practical throughout, it includes exercises and feedback, with plenty of opportunity for discussion and ideas sharing.

Programme Features:
How do you decide what services to provide?
What information resources do you need?
How can you exploit your information sources?
Are you ready to deal with enquiries?
How do you persuade people to use your service?
Is your service legal?

Why you should attend:
Aimed at people who may be new to information work, or who may have been left to cope with running an information service on their own, this course is designed to give you lots of ideas for hitting the ground running. It will help you discover the information needs of the organisation you are serving, identify the information resources that will help meet those needs, and decide how to provide services that get your information unit noticed and valued.

On completing the course, you will be able to:
Find out what information your users want - and what they need
Identify and choose information sources and services that will meet their needs
Get the most out of the sources you have invested in and raise the profile of your service at the same time.
Have the confidence to accept enquiries accurately, advise on solutions authoritatively, and refer to others if you can’t find the answer
Have ideas for publicising your service through promotion, branding and customer care
Develop a checklist of copyright and intellectual property requirements that your service will need to comply with

...''

Phone:+44 (0) 20 7613 3031

School Address:

Aslib, The Association for Information Management
Holywell Centre
1 Phipp Street
London
EC2A 4PS
United Kingdom

Jobs & Resumes: London
Houses & Roommates: London

Knowledge Management
Knowledge Mapping
Legal Information: EU
Legal Information: UK
Metadata
Organising Digital Information and Knowledge
Presentation Skills
Producing your own Web Pages
Project Management
Records Survey
Statistics for Business
The Ten Step Marketing Toolkit

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: If you can not find a training course suitable for you instantly, you can leave your training request here and let trainers contact you later.