A+ Hardware Support Skills

Global Knowledge UK
Coventry, Dublin, London, Wakefield, Wokingham, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This five-day instructor led course, supported by a wide range of hands-on practicals, will teach support newcomers the essentials of installing and troubleshooting all types of PC hardware.

This is the essential foundation course for newcomers to PC support and provides delegates with the necessary training to ensure proficiency in PC installation and troubleshooting skills.

Objectives
Install and configure PC hardware and system components.
Understand the basics of peripherals and local area networking.
Support and troubleshoot PC hardware, software and peripherals.
Have a good understanding of customer service techniques.

Pre-Requisites
Delegates are required to meet the following prerequisites:

Completion of G001 - PC Fundamentals course or equivalent knowledge
Ability to recognise the main components of a PC and different data media such as floppy disks and CD-ROM
Have an understanding of DOS file conventions and directory structures
Be familiar with Windows and Windows Applications
Able to use Windows File Manager or Explorer
Able to use the DIR, COPY, REN, DEL, MD, CD, RD commands
Able to use the DOS editor to create text and batch files
To be safety conscious and will adhere to all directions and instructions concerned with working with live equipment

Target Audience
This course is intended for students wishing to qualify with A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.

...''

Phone:+44 (0) 118 977 7766

School Address:

Global Knowledge UK
Mulberry Business Park,
Fishponds Rd, Wokingham, RG41 2GY

Jobs & Resumes: Coventry, Dublin, London, Wakefield, Wokingham
Houses & Roommates: Coventry, Dublin, London, Wakefield, Wokingham

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