Training Course:ITIL Capacity ManagementSchool/Trainer:Global Knowledge UK
Coventry, Dublin, London, Wakefield, Wokingham, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' The course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Capacity Management process, within the context of an organisation’s overall business-focussed Services Framework.
Objectives
How to manage the current and future capacity requirements of the business
Making Capacity Management the focal point for all IT capacity and performance issues
Aligning the Capacity Management process to the business requirements
Resource Capacity Management 每 optimising the utilisation of the components
Service Capacity Management 每 matching the Service Level targets
Business Capacity Management 每 planning for the present and the future
Monitoring, analysis and tuning 每 looking to improve performance
Modelling and application sizing
Demand Management 每 influencing how resources are used
Production of the Capacity Plan
Costs, benefits and problems
Planning and Implementation
The responsibilities of the Capacity Management process
Reviewing the process
Critical success factors and key performance indicators (KPIs)
Interfaces with other Service Management processes.
Pre-Requisites
All delegates should have a working knowledge of:
ISEB/EXIN Foundation Certificate
Target Audience
The course is suitable for anyone involved in, or becoming involved in, a Capacity Management role, and offers a natural career development path for practitioner staff who already hold the ISEB/EXIN Foundation Certificate.
Content
How to manage the current and future capacity requirements of the business
Making Capacity Management the focal point for all IT capacity and performance issues
Aligning the Capacity Management process to the business requirements
Resource Capacity Management 每 optimising the utilisation of the components
Service Capacity Management 每 matching the Service Level targets
Business Capacity Management 每 planning for the present and the future
Monitoring, analysis and tuning 每 looking to improve performance
Modelling and application sizing
Demand Management 每 influencing how resources are used
Production of the Capacity Plan
Costs, benefits and problems
Planning and Implementation
The responsibilities of the Capacity Management process
Reviewing the process
Critical success factors and key performance indicators (KPIs)
Interfaces with other Service Management processes.
...''
Please go to the school's official website for training price and schedule:
http://www.azlantraining.com/uk
Phone:+44 (0) 118 977 7766
School Address:
Global Knowledge UK
Mulberry Business Park,
Fishponds Rd, Wokingham, RG41 2GY
Jobs & Resumes: Coventry, Dublin, London, Wakefield, Wokingham
Houses & Roommates: Coventry, Dublin, London, Wakefield, Wokingham
Other training courses offered by Global Knowledge UK:
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Securing Wireless Networks
TCP/IP
Integrating Wireless Networks
Check Point NGX CCSA/CCSE
CISSP Certification Preparation
Network Security Fast Track
Customer Care
ITIL Change Management
ITIL Configuration Management
ICT Infrastructure Management (ICTIM)
ISO20000 for Auditors
IT Service Continuity Management
ITIL Service Management Essentials
Using JavaScript in Domino Applications
Using LotusScript in Domino Applications
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