Training Course:ITIL Change ManagementSchool/Trainer:Global Knowledge UK
Coventry, Dublin, London, Wakefield, Wokingham, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This three-day course builds on the general principles, covered as part of the ITIL Service Management Essentials course. It provides practical guidance on the design, implementation and integration of an ITIL-based Change Management process, within the context of an organisation¡¯s overall business-focussed Services Framework.
The course is based on the Change Management process described in the OGC¡¯s Best Practice for Service Support book. It has a strong emphasis on practical exercises.
Objectives
Understand the planning and implementation of a common and consistent Change Management process that can be applied to all aspects of the IT infrastructure
Complete the ISEB Practitioner qualification.
Pre-Requisites
Students should have at least one year of relevant IT experience and should have attained the ISEB/EXIN Foundation Certificate in IT Service Management
Target Audience
This course will is aimed at IT practitioners who wish to gain practical experience in the field of Change Management, or who wish to extend their range of understanding of the subject.
Content
Planning for the implementation of Change Management
Prioritising and assessing the impact, cost, benefit and risk of proposed changes
Organising the Request For Change (RFC) authorisation process
Preparing for and manage the Change Advisory Board (CAB) meetings
Managing changes through their lifecycle
Producing and management of the Forward Schedule of Change (FSC)
Defining and agreeing change models and standard changes
Overseeing building, testing and implementation of authorised changes
Co-ordinating the back-out of failed changes
Being aware of the support tools and techniques available for the implementation of Change
Management and be able to indicate how improvements can be made
Preparing Change Management reports for distribution throughout the organisation and monitor and report on the major metrics of the change process
Understand the interdependencies between Change Management and other IT and Service Management processes
Certification
The course forms part of the ISEB¡¯s Practitioner qualification programme. The qualification is based on a combination of in-course assessment and multiple choice examination. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the ISEB Practitioner Certificate in IT Service Management specialising in Change Management
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Please go to the school's official website for training price and schedule:
http://www.azlantraining.com/uk
Phone:+44 (0) 118 977 7766
School Address:
Global Knowledge UK
Mulberry Business Park,
Fishponds Rd, Wokingham, RG41 2GY
Jobs & Resumes: Coventry, Dublin, London, Wakefield, Wokingham
Houses & Roommates: Coventry, Dublin, London, Wakefield, Wokingham
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ITIL Capacity Management
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ITIL Configuration Management
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IT Service Continuity Management
ITIL Service Management Essentials
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