ICT Infrastructure Management (ICTIM)

Global Knowledge UK
Coventry, Dublin, London, Wakefield, Wokingham, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course builds on the general principles, covered as part of the ITIL Service Management Essentials course, providing ICT Managers and Practitioners with a practical understanding of ICT Infrastructure Management.

Objectives
The course enables delegates to demonstrate knowledge and application of the processes required to manage an ICT infrastructure aligned to business requirements.
To define the processes, interfaces and dependencies associated with the ICT Infrastructure Management life cycle.
Strategic plans,
Design
Deployment,
Operations
Ongoing support and maintenance.
Prepare delegates for the ISEB ITIL Infrastructure Management Examination.

Pre-Requisites
Delegates will ideally have attained the ISEB/EXIN Foundation Certificate in IT Service Management.

Target Audience
This course is for anyone involved with the supply and support of business-focused ICT services and who require a detailed insight into the ICT Infrastructure life cycle, from business strategy through to live operation and ongoing support and maintenance.

Content

ICT Infrastructure Management

Introduction
Overview
Benefits and interfaces with other ITIL Service Management processes
Requirement analysis and business cases for ICT Infrastructure Management
Design & planning processes

Organisation

Roles
Responsibilities and interfaces

Deployment process

Translating and implementing strategies
Design and plans into business aligned ICT solutions

Operations process

Ensuring a high availability, stable and secure ICT environment.

Technical support process

Skills, knowledge and resource levels associated with design, deployment, and ongoing support and maintenance

Supplier management

Procurement, interfaces
Operational Level Agreements

...''

Phone:+44 (0) 118 977 7766

School Address:

Global Knowledge UK
Mulberry Business Park,
Fishponds Rd, Wokingham, RG41 2GY

Jobs & Resumes: Coventry, Dublin, London, Wakefield, Wokingham
Houses & Roommates: Coventry, Dublin, London, Wakefield, Wokingham

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