ISO20000 for Auditors

Global Knowledge UK
Coventry, Dublin, London, Wakefield, Wokingham, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course is aimed at practicing IT auditors who wish to conduct either internal ISO20000 audits or external certification audits for accredited Registered Certification Bodies (RCBs).

This training provides delegates with an understanding of ISO/IEC 20000, the International Standard for IT Service Management (also known as ISO20000), and the associated itSMF Certification process.

Objectives
To prepare practicing IT auditors who wish to conduct either internal ISO20000 audits or external certification audits for accredited Registered Certification Bodies (RCBs).

To provide an understanding of the ISO20000 Standard and associated itSMF Certification process

To prepare delegates for the it SMF ISO20000 Auditor Certificate

Pre-Requisites
Delegates must have at least 3 years general IT auditing experience and must be either:

A certified ISO9000, BS7799 or TickIT auditor
or

A certified internal auditor.
Attendees with an ITIL Service

Target Audience
The course is aimed at experienced internal or external auditors (working for an RCB)

Content
Overview of the ISO20000 Service Management standard

Introduction and background
The certification scheme
Use and application of the standard (Part 1 and Part 2)
Assessments and audits
Role of toolsets
Eligibility and scoping
The standard is studied for Part 1 in detail and Part 2 in overview covering all sections as listed below.

Coordination and Integration processes

Requirements for a Management System
Planning and Implementing Service ManagementPlanning and Implementing New and Changed Services
Service Delivery processes

Service Level Management
Service Reporting
Budgeting and Accounting for IT Services
Capacity Management
Service Continuity and Availability Management
Information Security Management
Resolution, Control and Release processes

Incident Management
Problem Management
Configuration Management
Change Management
Release Management
Relationship processes

Business Relationship Management
Supplier Management
Candidate assessment
Assignments
Mock Exams
Certification Examination

Certification
The qualification is based on a closed book 1-hour multiple-choice examination. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the itSMF ISO20000 Auditor Certificate.

...''

Phone:+44 (0) 118 977 7766

School Address:

Global Knowledge UK
Mulberry Business Park,
Fishponds Rd, Wokingham, RG41 2GY

Jobs & Resumes: Coventry, Dublin, London, Wakefield, Wokingham
Houses & Roommates: Coventry, Dublin, London, Wakefield, Wokingham

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