Training Course:Microsoft Windows XP Operating SystemSchool/Trainer:Global Knowledge UK
Coventry, Dublin, London, Wakefield, Wokingham, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This two-day instructor led course will provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System.
Objectives
Configure and troubleshoot applications.
Set application compatibility settings.
Troubleshoot application installation problems.
Configure and troubleshoot e-mail account configurations, Internet Explorer and Outlook Express.
Configure the operating system to support applications.
Configure and troubleshoot file system access and file permission problems on multi-boot computers.
Resolve issues related to usability of applications.
Manage Microsoft Outlook® data, including configuring, importing, and exporting data, and fixing corrupted data.
Resolve issues related to customizing Internet Explore, Outlook Express and the operating system.
Configure and troubleshooting connectivity for applications.
Configure application security.
Identify and troubleshoot problems related to security permissions.
Answer end user questions related to application security settings
Pre-Requisites
Delegates should meet the following pre-requisites:
Attend Course M2261: Supporting Users Running the Microsoft Windows XP Operating System
Experience using Microsoft Office as a general user.
Experience using a Microsoft Windows operating system such as Microsoft Windows XP
Target Audience
This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP. This is the second course in the Microsoft Certified Desktop Support Technician curriculum.
Content
Introduction to Desktop Application Support
Overview of Desktop Application Support
Overview of the Windows System Architecture
Overview of Application Installation
Introduction to Troubleshooting Applications
Troubleshooting MS-DOS-Based and Win16 Applications
Troubleshooting Win32 Applications
Troubleshooting Application Compatibility Issues
Troubleshooting Security Issues Related to Applications
Supporting Microsoft Internet Explorer
Configuring General Settings
Configuring Security and Privacy Settings
Configuring Content Settings
Configuring Connectivity Settings
Configuring Program and Advanced Settings
Customizing Internet Explorer
Supporting Outlook Express
Configuring Outlook Express for Email
Managing Outlook Express Data
Configuring Outlook Express for Newsgroups
Supporting Microsoft Office
Introduction to Supporting Microsoft Office
Supporting Office Installation
Supporting an Upgrade
Managing Office Security and Recoverability
Managing Office Language Features
Supporting Microsoft Outlook
Configuring Outlook
Managing Outlook Data
Troubleshooting Outlook
...''
Please go to the school's official website for training price and schedule:
http://www.azlantraining.com/uk
Phone:+44 (0) 118 977 7766
School Address:
Global Knowledge UK
Mulberry Business Park,
Fishponds Rd, Wokingham, RG41 2GY
Jobs & Resumes: Coventry, Dublin, London, Wakefield, Wokingham
Houses & Roommates: Coventry, Dublin, London, Wakefield, Wokingham
Other training courses offered by Global Knowledge UK:
XML-Based Web Applications
XML and XSLT
Exchange Server 2003
Troubleshooting Microsoft Exchange Server 2003
Microsoft Office SharePoint Portal Server 2003
Microsoft Office Live Communications Server 2003
Windows 2000 Clustering
Designing & Populating a Data Warehouse With Microsoft SQL Server 2000
C# Programming
E-Business Solutions Using Microsoft BizTalk Server 2004
MS Windows Server 2003 Active Directory & Network Infrastructure
Microsoft Windows XP Professional
ASP.NET Web Application Using Visual Studio .NET
Programming the Microsoft .NET Framework with C#
Visual Basic.Net
ADO.NET
XML Web Services Using Microsoft ASP.Net
MS Internet Information Services (IIS) 6.0
Microsoft Identity Integration Server (MIIS) 2003
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