Training Course:Service Level AgreementsSchool/Trainer:British Institute of Facilities Management
London, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Service Level Agreements (SLAs) are at the heart of a client-focused service and when implemented properly they will help you manage contracts more successfully.
The day will show you how to use SLAs to change and improve your FM services, and achieve the goal of satisfied customers.
It will take you through how to evaluate customer requirements, and then how to structure and write SLAs. It will clarify the differences between service level agreements, specifications and contracts. The day will also identify the key parties to SLAs, and importantly how to achieve their buy-in.
The day will help you implement SLAs in your organisation and identify how to monitor staff and contractors to ensure the required service levels are achieved.
• Why we need service level agreements
• What is an SLA: purpose, scope and context
• The differences between SLAs and contracts
• The key parties to a service level agreement
• Achieving buy-in from the key parties
• Identifying client and user needs
• Being realistic about resources
• How to structure and write SLAs
• Successful implementation
• Key Performance Indicators (KPIs)
• Demonstrating value for money
• How to use SLAs to change and improve
...''
Please go to the school's official website for training price and schedule:
http://www.bifm-training.co.uk
Phone:020 7404 4440
School Address:
Martin Davies
BIFM Training
c/o Quadrilect
Peer House
8-14 Verulam St
London WC1X 8LZ
Jobs & Resumes: London
Houses & Roommates: London
Other training courses offered by British Institute of Facilities Management:
Financial Management for FMs
Space Planning & Design
Practical Exercises in Space Management
Flexible & Practical New Workspace Solutions
Project Management
Disaster Recovery & Business Continuity
Security Management
Tender Process
Contract Management
Negotiation
Making Catering Contracts Work
Sustainability & Environmental Issues
Energy Management
Part L Building (Energy) Regulations for FMs
Climate Change Impact on Property
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
Tips:
Our combined search function does not only provide you with the training courses and students, but also talent resumes and jobs, or shared apartments nearby for rent. |
|
| 
