Excellence Model - self assessment

British Quality Foundation
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' An introduction to the EFQM Excellence Model to show how it can be used as a practical assessment and improvement tool in organisations of all shapes and sizes

Delegates will:

Develop a practical understanding of the fundamental principles of Excellence, and how these are reflected in the Excellence Model
Understand the basics of the RADAR scoring system
Review the various assessment methods, and be able to choose the best approach for their organisation
See how the outputs of an assessment can be turned into a practical, prioritised, improvement plan

Workshop includes:

Developing a group view on what Excellence means in everyday life
Simulated assessments against the Model, based on a highly-regarded case study
An opportunity to review the various assessment techniques available
A practical exercise on prioritising improvements
A review of the ¡®top ten¡¯ most common improvement opportunities identified by assessments, with suggested first steps to address them
An opportunity to pose questions and get practical answers
...''

Phone:020 7654 5000

School Address:

32-34 Great Peter Street, London, SW1P 2QX

Jobs & Resumes: London
Houses & Roommates: London

Balanced Scorecard
identify and manage the organisation¡¯s key processes
Excellence Model, ISO9000 and other quality initiatives
plan and prioritise improvement action
benchmarking to improve performance
establish customer requirements and measure customer satisfaction
Health and Safety legislation and improve business efficiency
measure and manage business performance
lead high performing teams

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