Excellence Model, ISO9000 and other quality initiatives

British Quality Foundation
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Understand the relevance, benefits and interrelationships between key frameworks for Quality and Excellence

Delegates will:

Understand the key clauses and expectations of the ISO Standards (9000 and 14001)
Gain an understanding of the ISO 9000:2000 Quality Standard
Understand the relationship between the ISO 9000 standard and the Excellence Model
Understand other relevant quality initiatives such as Process Management, Benchmarking, Six Sigma and policy deployment
Appreciate how the various techniques can be used in a complementary way
Workshop includes:

The history of quality standards and the Excellence Model
Potential benefits and pitfalls of adopting the ISO 9000 standard
Similarities and differences between the ISO 9000 standard and the Excellence Model
The relevance and potential benefits of a range of quality improvement initiatives
Exercises to explore the practical application of the ISO Standards and the Excellence Model
Critical success factors for the integration of improvement techniques in the workplace
...''

Phone:020 7654 5000

School Address:

32-34 Great Peter Street, London, SW1P 2QX

Jobs & Resumes: London
Houses & Roommates: London

Excellence Model - self assessment
Balanced Scorecard
identify and manage the organisation¡¯s key processes
plan and prioritise improvement action
benchmarking to improve performance
establish customer requirements and measure customer satisfaction
Health and Safety legislation and improve business efficiency
measure and manage business performance
lead high performing teams
Innovation in Organisation
Committed to Excellence (C2E)
Lean Six Sigma

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