benchmarking to improve performance

British Quality Foundation
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Develop an understanding of the principles of benchmarking to enable managers to lead benchmarking studies in their own organisations

Delegates will:

Understand what benchmarking is
Use a consistent benchmarking approach
Appreciate the different types of benchmarking, their benefits and limitations
Understand how to identify and engage with appropriate benchmarking partners
Be able to produce recommendations which will gain support and commitment from their organisation
Workshop includes:

The purpose and principles of benchmarking, different types of benchmarking, and their uses
A systematic approach - The Benchmarking Roadmap
Selecting partners through use of appropriate tools and planning for site visit where appropriate
Comparing current process and performance with benchmarking partners
Identifying outstanding practices and process enablers
Mapping the ’to be’ process
Selling it to key stakeholders
Preparing and deploying the implementation plan
...''

Phone:020 7654 5000

School Address:

32-34 Great Peter Street, London, SW1P 2QX

Jobs & Resumes: London
Houses & Roommates: London

Excellence Model - self assessment
Balanced Scorecard
identify and manage the organisation¡¯s key processes
Excellence Model, ISO9000 and other quality initiatives
plan and prioritise improvement action
establish customer requirements and measure customer satisfaction
Health and Safety legislation and improve business efficiency
measure and manage business performance
lead high performing teams
Innovation in Organisation
Committed to Excellence (C2E)
Lean Six Sigma
knowledge management strategy
sustainable change

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