measure and manage business performance

British Quality Foundation
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Design and implement an effective measurement and people management framework linked to your Strategic Goals and use it to manage the performance of your organisation

Delegates will:

Gain an understanding of how to define measurement principles to enable the achievement of your goals
Review the purpose and value of the different types of measures
Use a proven methodology to create a measurement framework
Learn a method for managing roles and performance based on the measurement framework
Workshop includes:

Best Practice measurement principles
Perceptions and indicators of performance
Identifying key performance outcomes
The use of process measures and ¡®Lean Thinking¡¯ in measurement and management
Creating an integrated measurement framework, linked to the goals of your organisation and the roles of your people
...''

Phone:020 7654 5000

School Address:

32-34 Great Peter Street, London, SW1P 2QX

Jobs & Resumes: London
Houses & Roommates: London

Excellence Model - self assessment
Balanced Scorecard
identify and manage the organisation¡¯s key processes
Excellence Model, ISO9000 and other quality initiatives
plan and prioritise improvement action
benchmarking to improve performance
establish customer requirements and measure customer satisfaction
Health and Safety legislation and improve business efficiency
lead high performing teams
Innovation in Organisation
Committed to Excellence (C2E)
Lean Six Sigma
knowledge management strategy
sustainable change
Systems Thinking
business plan
Accredited European Assessor

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