Medical office reception employees go by several names (receptionist, staffing assistant, admitting registrar, patient care coordinator) and are often the first person a patient talks to on entering a medical facility. Their duties typically include greeting the patient, taking information, referring patient questions to appropriate sources, scheduling visits, and answering the phone. These positions are usually entry-level and although they require no credentialing, the training and experience offered through this certificate should provide a hiring advantage to job seekers.
Certificate recipients should possess the skills and abilities described below:
•Read, spell, understand and pronounce basic terms of medical terminology and apply them appropriately
•Demonstrate competence in operating a personal computer system and its applications
•Communicate respectfully and professionally with co-workers, health care professionals, customers, patients, and their families
•Practice responsible and confidential communications and apply an understanding of laws and ethics as required in health care practice
•Recognize and respect cultural influences and perceptions
•Work within an integrated system of jobs and professions that make up the health care delivery system