Training Course:

Conflict Resolution


Charles Darwin University

Alice Springs, Darwin, Jabiru, Katherine, Nhulunbuy, Tennant Creek, Yulara, NT, Australia

Course Format:
Classroom | E-learning | Virtual | Online/Live | On-site/In-house | Blended

Course Description:

This course is designed to enhance conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how they can deal with conflict in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.

This course is designed for managers, specialists, project managers and professionals who feel that their response to conflict situations could be improved, including managers, project managers, supervisors and human resource managers.

Learning outcomes

Participants who complete this course should be able to:

Recognise how personal values and views influence behaviour
Identify conflict management styles
Analyse the needs of each party
Develop skills to resolve conflict in a flexible manner
Develop positive influence techniques
Develop negotiating skills appropriate for a win-win solution
Course content

This course covers the following areas:

What is conflict?
Strategies for managing conflict
Personal styles of conflict management
Active listening and questioning techniques
Assertiveness techniques
Building solutions to conflict situations ...

Elements of this syllabus are subject to change. Training programs and their availability may vary by location.

Please go to the school's official website for training price and schedule:

Phone:(08) 8946 7766; 1800 061 963

School Address/Venue(s):

Charles Darwin University
Ellengowan Drive, Casuarina
Darwin NT

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