Selling By Telephone

Spearhead Training Group Ltd.
London, Chipping Norton, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Selling by telephone is arguably more difficult than face to face selling. The course covers all key aspects of telephone selling from cold calling to appointment making, objection handling and closing the sale.

It is a course for those who have to react positively and be able to persuade pleasantly. To master the art of selling by telephone requires an understanding about why and how people make decisions to buy. To positively influence others, one must know about effective sales techniques and make sure that high pressure tactics are not used. A good telephone manner is obvious but there is a lot more to it than just remembering to smile.

Programme Contents
The Vital Importance of First Impressions
Telephone Tactics
Your Voice
Questioning Techniques
Listening Skills
Why People Buy
Planning Outgoing Calls
Making Cold Calls
Making Appointments
Opening a Call Positively
Using Benefits Effectively
Establishing Needs
Building Your Case
Dealing with Questions
Handling Objections
Closing the Call and Securing the Business
Practical Exercises
Individual Self Development

...''

Phone:+44 (0)1608 644 144

School Address:

MWB Marble Arch Tower
55 Bryanston Street
London W1H 7AJ

Spearhead Regional Training Centre
18/19B Cheriton House,
Cromwell Park,
Chipping Norton,
Oxfordshire OX7 5SR

Jobs & Resumes: London, Chipping Norton
Houses & Roommates: London, Chipping Norton

Telephone Skills And Customer Service
Advanced Sales Skills
Essential Sales Skills
Key Account Management
Sales Negotiation Skills
Selling Through Distributors
Basics Of Selling
Telephone Account Management
Delivering Effective Sales Presentations
Exhibition Stands
Marketing
Public And Press Relations
Customer Relationship Management
Business Account Executive
Business Account Management
Commercial Management
Category Management
National Account Management
Structured Sales Skills

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