Coaching Customer Service Team

Hemsley Fraser Group Limited
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Managing a customer service team is becoming an increasingly demanding role. Customer service managers have to manage the team and each individual in the face of ever-increasing stressful situations, whilst at the same time ensuring that the team stays motivated. This two day course is designed to equip individuals with the skills necessary to create, manage and maintain a productive, customer-focused climate. It addresses the requirement to manage the team and to provide coaching support for the individuals.
...''

Phone:+44 (0) 870 161 1717

School Address:

Head Office (Reservations and Enquiries)
Hemsley Fraser Group Limited
St James Court
74-94 Fore Street
Saltash
Plymouth
PL12 6JW

London Training Headquarters
Hemsley Fraser Group Limited
13 Grosvenor Place
London
SW1X 7HH


Jobs & Resumes: London
Houses & Roommates: London

Debt Collection - Conducting Your Own Claims
Debt Collection - Understanding the Legal Process
Insolvency Procedures
Export Procedures and Documents
Getting Paid for Your Exports
Letters of Credit
Finance and Financial Strategies for Senior Managers
Financial Services Regulation
International Financial Reporting
Mergers and Acquisitions
Professional Reception Skills
Building and Retaining Customer Relationships
Sales Skills
Selling Techniques
Sales Negotiation
Relationship Management
Leading and Motivating Sales Teams
Coaching Sales Team
Employment Law

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