Building and Retaining Customer Relationships

Hemsley Fraser Group Limited
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This one day course will enable you to understand the root cause of customer complaints, manage customers expectations of you and your organisation and develop a relationships that becomes long lasting.

This course helps you examine the root cause of customer complaints and what words and actions are required to ensure that your customers stay loyal to your organisation¡¯s goods, products and services. By examining the process, you understand how to satisfy their complaint, retain their custom for the future and secure testimonials like ¡°You¡¯ll never believe what they did to put it right!¡± You will take away a process mapping template to use with your teams to improve your customer service process.

...''

Phone:+44 (0) 870 161 1717

School Address:

Head Office (Reservations and Enquiries)
Hemsley Fraser Group Limited
St James Court
74-94 Fore Street
Saltash
Plymouth
PL12 6JW

London Training Headquarters
Hemsley Fraser Group Limited
13 Grosvenor Place
London
SW1X 7HH


Jobs & Resumes: London
Houses & Roommates: London

Insolvency Procedures
Export Procedures and Documents
Getting Paid for Your Exports
Letters of Credit
Finance and Financial Strategies for Senior Managers
Financial Services Regulation
International Financial Reporting
Mergers and Acquisitions
Coaching Customer Service Team
Professional Reception Skills
Sales Skills
Selling Techniques
Sales Negotiation
Relationship Management
Leading and Motivating Sales Teams
Coaching Sales Team
Employment Law
Human Resources
Innovative Learning Techniques

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

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