Absence Management

Capita Learning & Development
Birmingham, London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' One of the biggest frustrations for managers and their team, is absence from other colleagues. Unless managed properly, absence can become a norm within the workplace. This has a detrimental effect on productivity, team working and motivation. We therefore must manage absence in the same way we manage any other part of our job to ensure positive results. Our staff expect us to deal firmly and compassionately with repeated absence in order to keep the team on course. This course will help you achieve this important responsibility in your role as a manager.

Learning objectives

Understand the consequences of absence in the workplace in terms of quality, finance and team working
Understand the key causes of both short and long-term absence
Best practice methods to manage absence
Understand the legal responsibilities for managing absence
Maximise attendance and motivate your team.

Course content

The present situation in the workplace - statistics that will amaze
What procedures are available to help manage absence
The importance of the ’Return to work interview’ and its benefits
Gaining confidence in holding the interview using a consistent approach
Questioning techniques
How to measure and monitor absence successfully
The importance of evidence of absence and any patterns that emerge from it
Action planning with the staff member
The difference between short/long term absence and the differing procedures to manage this
Dealing with sensitive issues and ensuring confidentiality
HR and their role in absence management
Case studies will be used to help build confidence. ...''

Phone:0800 022 3414

School Address:

London Office:
17 - 19 Rochester Row, London SW1P 1LA

Birmingham Office:
Quadrant Court, 49 Calthorpe Road, Edgbaston, Birmingham B15 1TH


Jobs & Resumes: Birmingham, London
Houses & Roommates: Birmingham, London

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: Besides Acquiring latest course information by the search form, Students can also leave their study interests here and let schools callback.