Customer Response Solutions Deployment

Global Knowledge (UK) Inc.
Dublin,Maidenhead, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Cisco Customer Response Solutions (CRS) Deployment is an instructor-led course for Systems Engineers, Cisco AVVID Partners, and customers who will be charged with deploying the Customer Response Solutions (CRS) product.

This course provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of IP IVR and IP ICD as a contact center solution. Tasks include planning, installation, configuration, troubleshooting and application creation.

Learn How To

Design and plan a contact center implementation of CRS to include IP IVR and IP ICD
Conduct the installation of all components of CRS to include the operating systems, CRS applications, and client tools such as the Cisco Application Editor
Conduct the proper configuration of all CRS components
Build workflow applications to answer incoming calls, access databases, respond to spoken instructions, generate email contacts, harness VXML capabilities, and speak text information
Develop contact center applications to distribute calls based on caller input, agent skills, or call priorities
Troubleshoot the CRS installation and workflows

Course Outline
Course Introduction
CRS Overview
CRS Installation and Configuration
Building CRS Applications
IP ICD Overview, Installation, Configuration
IP ICD Operations
Mastery Quiz






Who Needs to Attend
Systems Engineers, Cisco AVVID Partners, & Customers who will be charged with deploying the Customer Response Solutions (CRS) product.






Suggested Prerequisites

The knowledge and skills delegates must have before attending this course include:

Internetworking fundamentals
Basic IP telephony concepts, including how calls are processed via H323
Voice Essentials: Basic Telephony and IP Telephony
Cisco CallManager deployment and configuration, hands-on experience
Microsoft Windows 2000
SQL Database Experience

Additionally, it is beneficial to have a familiarity or basic knowledge of the following:

Cisco IP Phones and IP Softphones
Java data types
IVR and ICD elements
XML and VXML
Contact Center Operations
VoIP and gateway installations
...''

Phone:+00 353 (0) 1 613 0340 /+44 (0) 1628 594 700

School Address:

Global Knowledge Training Centre Dublin
27 Lower Mount Street
Dublin 2
Phone: +00 353 (0) 1 613 0340
Fax: +00 353 (0) 1 613 0341
Email: salesdesk.ie@globalknowledge.ie

Global Knowledge Training Centre Maidenhead
Cincom House
1 Grenfell Road
Maidenhead
SL6 1HN Berkshire
Phone: 0845 304 0044
Phone: +44 (0) 1628 594 700
Fax: +44 (0)1628 776 600
Email: salesdesk.uk@globalknowledge.co.uk


Jobs & Resumes: Dublin, Maidenhead
Houses & Roommates: Dublin, Maidenhead

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MGX ATM Concentrator Configuration
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MGX PNNI Switch Services Configuration (CI-MPSSC)
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ICM/NAM Systems Administration (CI-ICMSA)
IP Contact Centre (CI-IPCCF)
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Cisco Advanced Storage Implementation and Troubleshooting (CI-CASI)
Cisco Multiprotocol Storage Essentials (CI-CMSE)
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Cisco Storage Networking Design Essentials (CI-CSDE)
Cisco MDS 9000 Configuration & Troubleshooting (CI-MDSCT)

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