Negotiations Skills

Capita Learning & Development
Birmingham, London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Negotiation is an essential skill not only for a sales environment but in any workplace because it takes place continuously. To negotiate successfully you need a game plan - your ultimate aim and strategy for achieving it. If you prepare thoroughly before a negotiation you will increase the success in any buying relationship whilst supporting the needs of the seller.

Learning objectives

Understand the implications of different approaches to negotiation
Approach negotiation situations with confidence
Influence win/win outcomes
integrate the negotiation skills into a management role
Understand the importance of building long-term relationships through using supportive negotiation strategies

Course content

How to generate a win/win outcome - even when the other party is showing no interest in achieving that
Explore different approaches to negotiation and when to use them
How to prepare for the negotiation and how to establish your limits and boundaries in advance
Creating a game plan and learning to think on your feet to demonstrate a flexible approach
How to open a negotiation assertively and build instant rapport with your client
What to do during negotiations - use of questioning techniques, focussed listening and the ability to pick up signals and act on them during negotiations
Techniques for persuading and encouraging agreement based on mutual interests
Value and cost - the key differences
Understanding negotiation currencies.
How to close a negotiation successfully and know when to stop!
Analysis of your approach and attitude to negotiation. Are you competing too much? Are you building trust and valuing long-term relationships
How to handle tricky tactics and how to stay emotionally neutral
Role play exercises, analysis and feedback
Individual action plans to achieve results through effective negotiation
...''

Phone:0800 022 3414

School Address:

London Office:
17 - 19 Rochester Row, London SW1P 1LA

Birmingham Office:
Quadrant Court, 49 Calthorpe Road, Edgbaston, Birmingham B15 1TH


Jobs & Resumes: Birmingham, London
Houses & Roommates: Birmingham, London

Problem Solving
Customer focus
Customer relationship management
Developing blended learning
Developing effective assessment centres
internal communication strategy
Customer service
account management
delegation
Middle management
Emotional intelligence
Employment Law
Facilitation skills
Feedback skills
Finance for non-financial managers
Microsoft Project 2003
Handling difficult customer situations
Health and safety at work
HR as a business partner

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: You do not need to register before you can use most of our services. You will get a code for each posting ever made on this website. It is the key for you to remove the posting anytime by yourself.