Feedback skills

Capita Learning & Development
Birmingham, London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Feedback is crucial to the overall performance management of teams and individuals. It keeps people on track and ensures better communication in the workplace. Effective feedback is also a huge motivational tool and delivered well, can contribute to better results. However, some messages may be less easy to give. This course has been designed to build confidence and improve communication.

Learning objectives

Identify the importance of feedback in building relationships
Adopt the right management behaviour for the appropriate feedback
Isolate the type of feedback you wish to communicate
Deliver meaningful feedback to improve performance
Deal with difficult situations

Course content

Defining feedback - what are the benefits?
Where does feedback fit into performance management?
Preparing to feedback - the importance of behaviour and perception
The golden rules of feedback - the SNIPP approach
Motivational and developmental feedback
Motivational feedback techniques
Delivering bad news and how to deal with the response
Distinguishing between capability and conduct issues
Development skills for capability issues - how to help your colleague "discover" the answers you want
Dealing with difficult situations and maintaining the relationship
The importance of emotional neutrality
Planning a course of action and agreeing SMART objectives
The learning will be supported by scenarios and case studies for delegates to practise the key learning points
Action Planning
...''

Phone:0800 022 3414

School Address:

London Office:
17 - 19 Rochester Row, London SW1P 1LA

Birmingham Office:
Quadrant Court, 49 Calthorpe Road, Edgbaston, Birmingham B15 1TH


Jobs & Resumes: Birmingham, London
Houses & Roommates: Birmingham, London

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