Training Course:IP Contact Centre (CI-IPCCF)School/Trainer:Global Knowledge (UK) Inc.
Dublin,Maidenhead, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This 5-day course is intended for personnel who will implement, configure and support the Cisco IPCC Product and have prior knowledge of the different products combined in this solution: ICM, Call Manager, IPIvR This course is based on the ICM v5.0, CallManager 3.3 and CRS (IPIvR) 3.1.
Learn How To
Accurately explain the IPCC solution concept.
Identify solution models and their issues.
Build a "clean order" for an IPCC solution
Design an IPCC solution using all applicable components.
Install, configure, test and maintain IPCC components.
Formulate and implement IPCC call flows and routing
Use Cisco’s standard IPCC deployment tools.
Troubleshoot the IPCC solution set.
What You’ll Learn
Course Outline
IPCC SYNOPSIS
Hardware Selection
IPCC Deployment Team Roles & Responsibilities
IPCC Solutions Packages and Ordering Information
Case Study
Call and Control Flows
ICM Central Controller Installation
Understanding the ICM Software Processes
Seattle Contact Center Project
Cisco Application Editor
Creating an Application
CallManager as a Routing Client
IPCC Features
IPCC Design Consideration
Final Contact Centre Project
Who Needs to Attend
This course is designed for Product Deployment Engineers, Application Consultants, TAC Engineers and others individuals responsible for:
Implementing and configuring the IPCC product
Supporting the IPCC product
Installing the IPCC product
Suggested Prerequisites
Basic knowledge of MS Windows-NT Server
Familiarity with your call center operations (ACD, Network, and any IVR implementations)
Attendance on ICM Product Training and CIPT
Recommended attendance on CRSD (IPIvR)
...''
Please go to the school's official website for training price and schedule:
http://www.globalknowledge.com/
http://www.globalknowledge.net/training/course.asp?pageid=1007&courseid=8964&catid=291&methodid=c&country=UKIE&translation=English&pagetype=full
Phone:+00 353 (0) 1 613 0340 /+44 (0) 1628 594 700
School Address:
Global Knowledge Training Centre Dublin
27 Lower Mount Street
Dublin 2
Phone: +00 353 (0) 1 613 0340
Fax: +00 353 (0) 1 613 0341
Email: salesdesk.ie@globalknowledge.ie
Global Knowledge Training Centre Maidenhead
Cincom House
1 Grenfell Road
Maidenhead
SL6 1HN Berkshire
Phone: 0845 304 0044
Phone: +44 (0) 1628 594 700
Fax: +44 (0)1628 776 600
Email: salesdesk.uk@globalknowledge.co.uk
Jobs & Resumes: Dublin, Maidenhead
Houses & Roommates: Dublin, Maidenhead
Other training courses offered by Global Knowledge (UK) Inc.:
MGX ATM Concentrator Configuration
MGX ATM Edge Switch Configuration (CI-MAESC)
MGX PNNI Switch Services Configuration (CI-MPSSC)
Multiband Switch and Service Configuration (CI-MSSC)
Cisco Cable Network Register (CI-CNR)
Cisco Application & Content Networking System Operation and Configuration
Content Services Switch 11000 Series Operation
Customer Response Solutions Deployment
ICM/NAM Product Training (CI-ICMPT)
ICM/NAM Systems Administration (CI-ICMSA)
Cisco IPCC Fast Track Programme (GK-IPCCFT)
Cisco Advanced Storage Implementation and Troubleshooting (CI-CASI)
Cisco Multiprotocol Storage Essentials (CI-CMSE)
Cisco MDS Storage Networking Fundamentals (CI-CMSNF)
Cisco Storage Networking Design Essentials (CI-CSDE)
Cisco MDS 9000 Configuration & Troubleshooting (CI-MDSCT)
Tru64 UNIX V5.X Utilities & Commands
Tru64 UNIX V5.X System Administration
Tru64 UNIX V5.x Performance Management
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