Process improvement to raise performance

Capita Learning & Development
Birmingham, London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course is designed to give participants a thorough grounding in the practical techniques and methodologies of process improvement, thereby enabling them to enhance team or organisational performance.

Learning objectives

Understand the importance of effective processes to achieve results
Learn how to identify and define your processes
Acquire the tools and techniques to map your processes in order to identify where improvements are required
Understand how to improve your processes so that people can implement change to raise performance.

Course content

Process identification
The importance of processes
Defining a process
Types of process
Identifying a process and its key players
Methodologies Process mapping
Factors to take into account when deciding where to start
Project definition
- objectives, stakeholders, scope and risks
Examining inputs, outputs, measures and controls
Process layers and interfaces
- how far do we go?
The flowchart method of process mapping
Practical mapping exercise
- tools and techniques
- questioning and interviewing
- group facilitation
- drawing, confirming and agreeing a map
- reviewing the results - agreeing measures and improvements
Process improvement
Criteria for change - gaps, blockages, overlaps
Implementation of different types of change
Measurables and outcomes
Mapping and agreeing the new process
Implementing the new process
Monitoring and reviewing progress Case study exercise
Identifying, mapping and improving a process. This will be an interactive study to demonstrate each element of the programme
Summary and action plan.
...''

Phone:0800 022 3414

School Address:

London Office:
17 - 19 Rochester Row, London SW1P 1LA

Birmingham Office:
Quadrant Court, 49 Calthorpe Road, Edgbaston, Birmingham B15 1TH


Jobs & Resumes: Birmingham, London
Houses & Roommates: Birmingham, London

Marketing on the web
Memory skills for business improvement
Minutes and agendas
Motivate yourself for success
Negotiation skills for buyers
New to team leadership
Pitching for business
Presentation
Presenting a positive image
PRINCE2: Foundation and Practitioner
Project Management Overview
Project management: People skills
Project management: tools and techniques
Proofamatics
Re-inventing your Business
Reception
Report writing
Righting written English
Running small projects

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