Supervisory management

Capita Learning & Development
Birmingham, London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The promotion from team member to manager/supervisor is a landmark in any career. It recognises the achievement in a previous position and is an indication of the confidence that senior managers have in your ability to gain results through other people. However, the honeymoon period is short. Managers and supervisors are expected to perform by the team immediately, and this adds to the pressure.

This course has been designed to build confidence for managers by providing a comprehensive toolkit that covers the key aspects of management and forms a solid foundation for your career.

Learning objectives

Gain more confidence in managing relationships with your team
Understanding of the key responsibilities and expectations of management and have the practical tools to fulfil these needs
Gain "buy-in" to team decisions and help individuals take ownershipb of decisions
Manage your time and your team’s time better
Recognise motivational influences and promote these to ensure maximum productivity from the team
Develop the individuals in the team and therefore boost confidence
Delegate effectively and therefore achieve tasks in a more efficient and effective way
Handle difficult situations with individuals and take corrective control.

Course content

Pitfalls in modern management - the feelings they create and the impact on productivity
Defining the purpose, responsibilities and expectations of management in relation to the task, the team and the individual
Management style - identification of three key management behaviours, how to develop them and when to use them
Developing a more participative style through facilitation techniques
Time management for managers - how to prioritise the tasks of the team
The performance management cycle - creating clarity within the role and understanding the importance of indicators within performance management
Using SMARTER objectives to create goals and objectives
Feedback - the golden rules of feedback for peak performance
Analysing feedback - the delivery of good and bad news
Dealing with difficult situations - how to handle situations assertively, whilst ensuring that the relationship is maintained
How to develop the capability of individual team members - an introduction to the fundamentals of coaching
Running a team meeting, setting the agenda and agreeing action points
Motivation - recognising the extrinsic and intrinsic factors that affect motivation
Creating motivational strategies to boost performance
Delegation - how to build trust and a 5 point plan for delegating effectively ...''

Phone:0800 022 3414

School Address:

London Office:
17 - 19 Rochester Row, London SW1P 1LA

Birmingham Office:
Quadrant Court, 49 Calthorpe Road, Edgbaston, Birmingham B15 1TH


Jobs & Resumes: Birmingham, London
Houses & Roommates: Birmingham, London

Re-inventing your Business
Reception
Report writing
Righting written English
Running small projects
Situational leadership
Sponsoring Project Success
Stress management
Budgeting
Meeting skills
Telesales
Marketing of services in the public sector
copywriting
Time management
Think on your feet
Training the trainer
Valuing diversity
Workplace counselling
Writing for the web

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