Workplace counselling

Capita Learning & Development
Birmingham, London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Do you have the confidence and integrity to assist a colleague when they need to discuss sensitive issues in the workplace? Most employees and employers who have invested time in workplace counselling found it to be of great value by improving two-way communication therefore reducing absence and improving productivity.

Learning objectives
This is not a deep counselling training session but it is intended to give an overview of the typical topics that one may expect in the workplace and some practical tips so that as a situation occurs your are ready to deal with it.

Definition and the concept of workplace counselling
Develop your soft skills to enable you communicate effectively with others
Understand how employee experiences such as change, bullying and stress affect others and how to manage this
Develop confidence to manage uncomfortable situations
Learn more about yourself to allow more empathy with others.

Course content

Introduction and objectives - setting the scene for the day
The definition of Workplace Counselling - understanding the context in your organisation
The competencies of an excellent counsellor
How to lead a workplace counselling session and remain impartial
Understanding the need for workplace counselling - organisation change, bullying, stress and personal situations
Tools for communication - Transactional Analysis, Johari Window, Myers BriggsTM
Understanding your colleague - the different personality types and how to respond to them
Understanding the different counselling models
Understanding other support mechanisms- the use of an Employee Assistance Programme, Internal and External support systems
How to follow up Post counselling session - providing ongoing support for those involved
Practice sessions.
...''

Phone:0800 022 3414

School Address:

London Office:
17 - 19 Rochester Row, London SW1P 1LA

Birmingham Office:
Quadrant Court, 49 Calthorpe Road, Edgbaston, Birmingham B15 1TH


Jobs & Resumes: Birmingham, London
Houses & Roommates: Birmingham, London

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