Training Course:

Customer Service


Southeast Community College

Beatrice, Lincoln, Milford, Nebraska, United States

Course Format:
Classroom | E-learning | Virtual | Online/Live | On-site/In-house | Blended

Course Description:

Students will learn the skills necessary to build and maintain good relationships with internal and external customers and the role the customer service team plays in developing, evaluating, and improving customer service systems. The course will cover basic customer service principles of assessing customer expectations and satisfaction and providing quality service. Problem-solving, challenges of customer service, communication, and customer retention will be covered. ...

Elements of this syllabus are subject to change. Training programs and their availability may vary by location.

Please go to the school's official website for training price and schedule:


School Address/Venue(s):

8800 O Street
Lincoln, NE 68520-1299

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