Client Relationship Management

Central Law Training
Birmingham, Bristol, Leeds, London, Manchester, Plymouth, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Delivering professional services is fundamentally about creating and managing strong relationships. Sustaining business success in a modern market place demands efficient and effective management of client relationships. This is not simply about building a database, but creating a culture that supports meaningful business relationships at all levels. The benefits of adopting this approach include greater client satisfaction and longevity of relationships (and the ability to generate increased fee income from existing clients as a result); the ability to cross-sell new services to clients; and marketing benefits. This course will provide practical advice on implementing and developing Client Relationship Management, including:
A clear understanding of the CRM process and effective CRM tools and techniques
An appreciation of the issues facing law firms in handling client relationships and how to deal with them
A guide to best practice in relationship management
A structured approach to client care programmes
...''

Phone:+44 (0)121 355 0900

School Address:

Central Law Training Ltd
Wrens Court
52-54 Victoria Road
Sutton Coldfield
West Midlands
B72 1SX
United Kingdom

Jobs & Resumes: Birmingham, Bristol, Leeds, London, Manchester, Plymouth
Houses & Roommates: Birmingham, Bristol, Leeds, London, Manchester, Plymouth

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Presentation

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