Training Course:Working RelationshipsSchool/Trainer:Quorum Training Ltd.
London, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' OBJECTIVES
To understand why you behave in the way you do
To recognise what strengths you can bring to a relationship and how you can use them to relate effectively with others
To recognise and understand your own ¡®challenging relationships¡¯ and what you can do to positively manage them
To develop practical communication techniques to build rapport
To understand and recognise potential conflict situations
To determine how to be effective in resolving conflict by developing your own conflict style
Programme
DAY 1
TAKING STOCK OF WHAT MOTIVATES ME
What influences our behaviour?
Understanding why you behave in the way you do
The impact of your motivational values
UNDERSTANDING AND DEALING WITH CONFLICT
Your conflict sequence
Learning how to recognise other people¡¯s conflict ¡®flags¡¯
Strategies for conflict resolution
MANAGING YOUR PERSONAL STRENGTHS
Using personal strengths to have a positive impact on others
Addressing your ¡®overdone strengths¡¯
DAY 2
YOUR CHALLENGING RELATIONSHIPS
It takes two! ¨C building rapport techniques
What makes those relationships challenging?
Identifying strategies that will help
GETTING THE COMMUNICATION RIGHT
Do people always understand what we mean?
Transmitting the message
Listening, questioning and feedback techniques
Practicing dealing with a challenging situation
Dealing with difficult behaviour
UNDERSTANDING CONFLICT
Causes and outcomes of conflict
Your view of conflict
Time to think! ¨C analysing the situation
DEALING WITH CONFLICT
Conflict styles ¨C your personal preferences
Using the right style
Practicing dealing with a potential conflict situation
...''
Please go to the school's official website for training price and schedule:
http://www.quorumtraining.co.uk
Phone:+44 (0)20 7388 2044
School Address:
Quorum Training Ltd,
Tavistock House,
Tavistock Square,
London WC1H 9TW
Jobs & Resumes: London
Houses & Roommates: London
Other training courses offered by Quorum Training Ltd.:
VAT in Insurance
Employment Law
Company Law Update
Competition Law
Contract Law
Copyright Law
Trademark Law
Assertiveness
Negotiation
Positive Influencing Skills
Successful Presentation
Business Writing
Time Management
Leadership
Improving People Performance
Performance Management
Coaching
Project Management
Contract Management and Monitoring
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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