Training Course:Managing Customer ConflictSchool/Trainer:Canadian Management Centre
Calgary, Ottawa, Toronto, Winnipeg, Canada
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' While conflict is often associated with negativity, skilled communicators can seize it as an opportunity to heroically overcome key barriers and strengthen business relationships.
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HOW YOU WILL BENEFIT
Learn to handle conflict with internal and external customers
Identify key strategies for decreasing the stress associated with conflict situations
Practice engaging in conflict and creating positive outcomes
Learn steps in engaging, interacting and resolving conflict situations
YOU WILL LEARN
Styles of engaging and avoiding conflict
Steps to increase flexibility of style in moments of conflict
The strength and areas for development of each style
How to work well with each conflict style
Assertive communication skills
Steps in giving and receiving constructive feedback
WHO SHOULD ATTEND
Anyone who wants to deal better with conflict situations, both with internal and external customers.
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Please go to the school's official website for training price and schedule:
http://www.cmctraining.org
Phone:1 877-CMC-2519
School Address:
150 York St., 5th Floor,
Toronto, Ontario M5H 3S5
Canada
Jobs & Resumes: Calgary, Ottawa, Toronto, Winnipeg
Houses & Roommates: Calgary, Ottawa, Toronto, Winnipeg
Other training courses offered by Canadian Management Centre:
Selling to Major Accounts
Time and Territory Management for Salespeople
Advanced Sales Management
Strategic Sales Negotiations
Distributor Sales Network
Decision Making and Critical Thinking
Communicating, Negotiating and Prioritizing
Outrageous Confidence for Administrative Excellence
The Changing Role of Administrative Professionals
Meeting & Event Planning
Customer Service Leadership
Process Mapping for Improved Customer Service
Inventory Management
Lean Manufacturing
Process Improvement & Work Simplification
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