Customer Service Leadership

Canadian Management Centre
Calgary, Ottawa, Toronto, Winnipeg, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' They say that the customer is always right, but in actual fact, it¡¯s your organization that must be right for the customer. Learn effective strategies for improving commuinication and customer service for the benefit of all involved.

--------------------------------------------------------------------------------

HOW YOU WILL BENEFIT

Learn to deal with difficult people both inside and outside the organization
Map out how to best lead and manage your team for both team success and customer success
Understand and practice how to handle escalated situations
YOU WILL LEARN

Strategies for improving loyalty with your customers
Leading your customer interaction team for improved performance
Handling difficult customer interactions successfully
Managing stress in the moment
Handling out of control customers
How your team members want to be managed
Assessing the strengths and areas for development of your team
How every customer interaction affects the company’s scorecard
Creating a lower stress environment to benefit the customer, the team and the team members
WHO SHOULD ATTEND

Supervisors and Managers of teams that interact with customers, both inside and outside the organization in Customer Service, Finance, Technical Support, Documentation, Credit and Collections, Human Resources, Information Technology, Help Desk, Administrative or Sales Support departments.
...''

Phone:1 877-CMC-2519

School Address:

150 York St., 5th Floor,
Toronto, Ontario M5H 3S5
Canada

Jobs & Resumes: Calgary, Ottawa, Toronto, Winnipeg
Houses & Roommates: Calgary, Ottawa, Toronto, Winnipeg

Time and Territory Management for Salespeople
Advanced Sales Management
Strategic Sales Negotiations
Distributor Sales Network
Decision Making and Critical Thinking
Communicating, Negotiating and Prioritizing
Outrageous Confidence for Administrative Excellence
The Changing Role of Administrative Professionals
Meeting & Event Planning
Managing Customer Conflict
Process Mapping for Improved Customer Service
Inventory Management
Lean Manufacturing
Process Improvement & Work Simplification

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: Try the search form on top of each page to find the latest course information, using course topic and location as keywords. Keep the course topic keyword short to get more results.