Process Mapping for Improved Customer Service

Canadian Management Centre
Calgary, Ottawa, Toronto, Winnipeg, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Transform your organization into a direct reflection of your customers¡¯ wants, needs and desires.

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HOW YOU WILL BENEFIT

Map out your key customer processes
Identify disconnects affecting productivity, loyalty and satisfaction
Overcome frustrating, irritating blocks to best serving the internal and external customer
Identify key disconnects that prohibit you from becoming a truly customer centric organization
Create an action plan of specific action items you can implement to improve customer service levels, increase sales and customer retention and overall profitability
Define the key questions needed to understand your customers wants and needs
YOU WILL LEARN

Mapping the processes that have the greatest impact on your customer
Improving processes so they best address customer issues including quality, service delivery time, ordering procedures and communication effectiveness
Understanding what your customer really wants
WHO SHOULD ATTEND

Anyone who is a touch point to the customer, directly or indirectly, who wants to improve their working relationship both with external and internal customers. It is even more beneficial if more than one person from your organization attends.
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Phone:1 877-CMC-2519

School Address:

150 York St., 5th Floor,
Toronto, Ontario M5H 3S5
Canada

Jobs & Resumes: Calgary, Ottawa, Toronto, Winnipeg
Houses & Roommates: Calgary, Ottawa, Toronto, Winnipeg

Advanced Sales Management
Strategic Sales Negotiations
Distributor Sales Network
Decision Making and Critical Thinking
Communicating, Negotiating and Prioritizing
Outrageous Confidence for Administrative Excellence
The Changing Role of Administrative Professionals
Meeting & Event Planning
Managing Customer Conflict
Customer Service Leadership
Inventory Management
Lean Manufacturing
Process Improvement & Work Simplification

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