High Performance Skills for Executive Assistants

American Management Association International - Japan
Tokyo, Japan

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Foreign executives working in Japan have to delegate extensively. Executive support must be prepared to accept increasingly complex responsibilities. At this level, you cannot rely solely on traditional Japanese secretarial skills. Your executive assistant must be aware of principals of management, leadership and human behavior as well as be a skilled communicator, in both the written and spoken word with their contacts at all levels, internal and external.
This AMA Global Best Practice Seminar draws on experience of both managers and support staff the world over to provide your support staff with the following skills they need to do their job more effectively.

WHO SHOULD ATTEND

Seasoned administrative professionals, including executive assistants, administrative assistants or senior secretaries who are striving to refine their managerial skills in order to enhance their careers and add to their organizations’s effectiveness.

BENEFITS

Juggle multiple responsibilities
Learn better ways to think on your feet with powerful techniques
Create win-win solutions that leave everyone feeling positive

Become a strategic partner to your boss

Understand different team player styles for more effective collaboration

Control your time and workload with advanced time-management skills

PROGRAM OUTLINE

Mastering Change with Management Skills
- Find your place on the management team
- Empower yourself to achieve growth
- Discover what it takes to become a change master

Fine-Tuning Your Team Skills
- Match business goals with administrative support goals
- Assess your leader/manager preference in teams
- Map your management team’s priorities for the year

Dealing Productively with Conflict
- Use persuasion and negotiation to gain better outcomes from conflict
- Define sources of workplace conflict
- Master five techniques for dealing with difficult people

Communicating with Credibility
- Enhance your image to help pursue specific goals
- Strengthen your active listening skills
- Manage your own emotions and detach from others’ emotions

Controlling Your Workday
- Clarify priorities to include team goals
- Set criteria to validate your risk/value priorities
- Plan projects with smart charts
- Solve urgency/importance dilemma
- Eliminate your worst time wasters
- Use task maps to control multi-loads

Putting Your Skills to Work
- Improve your personal impact as you present proposals or plan negotiations
- Try new tools for effective meeting management
- Provide feedback to your colleagues

...''

Phone:03-5786-3800

School Address:

Kita-Aoyama Yoshikawa Bldg. 3F, 2-12-16 Kita-Aoyama, Minato-ku, Tokyo 107-0061,
Japan

Jobs & Resumes: Tokyo
Houses & Roommates: Tokyo

Business Presentation Skills
Strategy Execution
Coaching for Performance
Critical Thinking
Fundamentals of Management
The Voice of Leadership
Finance
Marketing
Women in Business
STRATEGY ANALYSIS
Lateral Thinking
Six Thinking Hats
Finance for Nonfinancial Managers

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