Communicating with Difficult People

American Management Association
Boston, New York, Washington, Atlanta, Orlando, Chicago, Dallas, Houston, Las Vegas, San Francisco, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Discover powerful tools for assessing difficult people and managing conflict without sacrificing your self-respect. Stay focused, respond positively to negative people and communicate more effectively with all types of problem personalities. You¡¯ll be more effective, valuable and promotable¡ªand much less stressed!

How You Will Benefit

Respond effectively to conflicts and defuse volatile emotions
Discover better ways to handle various types of difficult people and situations
Listen for the intent in emotional communication
Gain a deeper understanding of yourself, and learn how changing your own responses can make you more effective
Become a better communicator, a stronger listener and a more assertive, successful professional
Create your personal action plan for dealing with difficult people in your workplace
What You Will Cover

Assessing difficult people and situations, and choosing the best way to manage each of them
Understanding your own style¡ªand changing the interactions that frustrate you most
Making sure your words, tone and body language send the right message
Recognizing the warning signs of approaching problems
Listening more effectively
Finding creative routes to cooperation and agreement
Saying ¡°no¡± when you must
Becoming more assertive, more effective and more valuable ...''

Phone:1-877-566-9441

School Address:

1601 Broadway New York, NY 10019 USA

Training Seminars Held Nationwide Including:
Boston • New York • Washington • Atlanta • Orlando • Chicago • Dallas • Houston• Las Vegas • Los Angeles • San Francisco

Jobs & Resumes: Boston, New York, Washington, Atlanta, Orlando, Chicago, Dallas, Houston, Las Vegas, San Francisco
Houses & Roommates: Boston, New York, Washington, Atlanta, Orlando, Chicago, Dallas, Houston, Las Vegas, San Francisco

Critical Thinking
Preparing for Leadership
Technical Project Management
Selling Techniques for the New or Prospective Salesperson
Marketing
Project Management
IT Project Management
PMP Exam Prep Express
Creating High-Performing Teams Using the MBTI® Instrument
Management Skills for Government Administrative Professionals
Stepping Up to Leadership
Business Writing for Administrative Professionals
Finance and Accounting for Administrative Professionals
Meeting Planning
Communicating with Diplomacy, Discretion and Influence
Decision Making and Critical Thinking for Administrative Professionals
Project Management for Administrative Professionals
Strategies for Developing Effective Presentation Skills
Executive Speaking

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: Try the search form on top of each page to find the latest course information, using course topic and location as keywords. Keep the course topic keyword short to get more results.