Training Course:CRM and Knowledge ManagementSchool/Trainer:
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Overview of CRM, e-CRM and Knowledge Management
Business Process Models and e-CRM, Five Engines of e-CRM
E-channel Management, Call Centre Management
Implementing e-CRM in an organisation
KM system analysis, design and implementation
Measuring Return of Investment (RoI) and Performance ...''
Please go to the school's official website for training price and schedule:
http://www.nitie.edu
Phone:91-22-28573371
School Address:
N I T I E,
Vihar Lake,
Mumbai - 400087
India
Jobs & Resumes: Mumbai
Houses & Roommates: Mumbai
Other training courses offered by NITIE:
Post Graduate Diploma In Industrial Engineering
Post Graduate Diploma In Industrial Management
FINANCIAL MANAGEMENT AND CONTROL
MARKETING MANAGEMENT
Production and Operation Management
Materials Management
Procurement
Logistics Management
Enterprise Resource Planning
Supply Chain Management
E-Commerce and Web Application Development
Data Mining and Data Warehousing
Software Engineering, Software Project and Quality Management
Data communication, Distributed Systems and Computer Networks
Quantitative Tools
Finance
Marketing
Diploma In Industrial Safety & Environmental Management
Environment and Safety specific software
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