Strategic Service Management

INDIAN INSTITUTE OF MANAGEMENT CALCUTTA
Kolkata, West Bengal, India

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Service Management has assumed higher significance today than any time in the past owing to its increasing contribution to the economy. The proportion of people employed in the service sector is also increasing over time. This course is designed to impart the following to the students:

- Significance of services in today¡¯s economy
- Understanding of challenges faced by service organizations
- Building competitive advantages through design of service delivery system
- Techniques for efficient and effective management of service organizations

Topics covered:
- Service Sector, Its Role in an Economy
Nature and Classification of Services
- Industry Analysis
- Service Strategy
- Managing Capacity and Demand
- Costing for Service Firms
- Managing Growth and Expansion
- Service Quality
- Achieving Service Excellence
- New Service Development and Process Design
- Service Encounter
- Service Facilty Location
- Service Facility Layout Planning
- Managing Waiting Lines
- Simulation
- Productivity and Benchmarking
- Service Organization and Culture
- Workforce Scheduling
- Managing Service Projects
- Project Presentation by Students
...''

Phone:+91-33-2467-9178

School Address:

INDIAN INSTITUTE OF MANAGEMENT CALCUTTA
Diamond Harbour Road
Joka, Kolkata (Calcutta) - 700104
West Bengal
INDIA

Jobs & Resumes: Kolkata
Houses & Roommates: Kolkata

Managing New Ventures
Managing Strategy Implementation & Business Transformation
Operations Management in Marketing
Logistics and Supply Chain Management
Statistics
Production Management
Production & Inventory Control
Project Management
Management of Technology
Management of International Operations
Sales and Distribution Management
Consumer Behaviour
Industrial Marketing
Services Marketing
Strategic Brand Management
Database Management System
Strategies for Information System Development
Software Project Management
Artificial Neural Networks: Applications to Finance and Strategy

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: You do not need to register before you can use most of our services. You will get a code for each posting ever made on this website. It is the key for you to remove the posting anytime by yourself.