Telephone Communication

The Employers Association - Charlotte
Charlotte, North Carolina, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Telephone courtesy is good business. Many times customers form their first impression of a company based on the way an employee answers the telephone. Consequently, decisions are made and relationships are formed or not formed based to a large extent on the effectiveness of those telephone relationships. This half-day program is for persons who have frequent telephone contact with customers and fellow employees: call center employees, inside sales people, administrative assistants, receptionists, order clerks, customer service representatives and others for whom the telephone is an important and frequent work tool!

Course Objectives

Learn how to communicate effectively on the telephone

Understand what telephone courtesy is and how to use it

Do’s and don’ts for answering the telephone

Learn how to listen more effectively

How to answer the telephone for someone else

How to handle the irate caller

Being professional on the telephone

Learn when to provide more information for the customer

...''

Phone:704-522-8011

School Address:

3020 West Arrowood Road
Charlotte, NC 28273 USA

Jobs & Resumes: Charlotte
Houses & Roommates: Charlotte

Supervision Skills
Leadership for Lead Employees
Problem Solving and Decision Making
Planning, Organizing, and Controlling
Motivation
Change in the Organization
Delegation
Conducting Performance Appraisals
Compensation
Interpersonal Skills
Train the Trainer
Human Resource Essentials
Employment Selection and Interviewing
Excellent Customer Service
Time Management
Business Writing
Sexual Harassment
Team Building
OSHA Construction

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