Training Course:Excellent Customer ServiceSchool/Trainer:The Employers Association - Charlotte Charlotte, North Carolina, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Foundation For Customer Service Defusing Skills What is customer service? Recent change in the marketplace What are customers demanding more of? Less of Seven sins of service Identify external and internal customers Positive Memorable Customer Experiences Core Service and Customer Service Four things customers want Accommodate and lead to business Reflective listening Selective agreement Enhancing your credibility and persuasion powers
Communication Guidelines for Communicating in Difficult Situations Effective listening Verbal/non-verbal communication Barriers to service Four caring responses Questioning techniques Responding to objections Vocabulary for compatibility Model for behavior Telephone Tips for Customer Service Steps to Achieving Extraordinary Customer Service Telephone courtesy is good business Putting It All Together ...''
Please go to the school's official website for training price and schedule: http://www.employersassoc.com/
Phone:704-522-8011
School Address:
3020 West Arrowood Road Charlotte, NC 28273 USA
Jobs & Resumes: Charlotte Houses & Roommates: Charlotte
Other training courses offered by The Employers Association - Charlotte:
Motivation
Change in the Organization
Delegation
Conducting Performance Appraisals
Compensation
Interpersonal Skills
Telephone Communication
Train the Trainer
Human Resource Essentials
Employment Selection and Interviewing
Time Management
Business Writing
Sexual Harassment
Team Building
OSHA Construction
Safety Strategies for Supervisors
Confined Space
First Aid/CPR
Handling OSHA Inspections
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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