Excellent Customer Service

The Employers Association - Charlotte
Charlotte, North Carolina, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Foundation For Customer Service
Defusing Skills
What is customer service?
Recent change in the marketplace
What are customers demanding more of? Less of
Seven sins of service
Identify external and internal customers
Positive Memorable Customer Experiences
Core Service and Customer Service
Four things customers want
Accommodate and lead to business
Reflective listening
Selective agreement
Enhancing your credibility and persuasion powers



Communication
Guidelines for Communicating in Difficult Situations
Effective listening
Verbal/non-verbal communication
Barriers to service
Four caring responses
Questioning techniques
Responding to objections
Vocabulary for compatibility
Model for behavior

Telephone Tips for Customer Service Steps to Achieving Extraordinary Customer Service
Telephone courtesy is good business
Putting It All Together
...''

Phone:704-522-8011

School Address:

3020 West Arrowood Road
Charlotte, NC 28273 USA

Jobs & Resumes: Charlotte
Houses & Roommates: Charlotte

Motivation
Change in the Organization
Delegation
Conducting Performance Appraisals
Compensation
Interpersonal Skills
Telephone Communication
Train the Trainer
Human Resource Essentials
Employment Selection and Interviewing
Time Management
Business Writing
Sexual Harassment
Team Building
OSHA Construction
Safety Strategies for Supervisors
Confined Space
First Aid/CPR
Handling OSHA Inspections

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