Interviewing: Techniques for Hiring, Coaching, and Performance Management

Durham Technical Community College
Durham, North Carolina, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Here is the course that can turn non-interviewers into good interviewers¡ªand good interviewers into great interviewers. Whether you’re a general manager or human resources specialist, the fact is that you do some interviewing (formally or informally) virtually every day. This course will help you sharpen such skills as open-ended questioning, active listening, and reading body language¡ªall essential in a variety of management situations. You’ll learn to apply these techniques to 12 types of business interviews, from hiring and coaching to assessment and termination. You’ll even gain practice in dealing with interviewees who are nervous, aggressive, overly talkative, evasive, or otherwise challenging."Which questions can and can’t I ask? How should I document an interview?" Because such concerns can trip up even the most experienced business interviewer, you’ll find clear guidance on key legal issues and specific do’s and do not’s dictated by current legislation. Managers will also appreciate the wealth of real-life dialogs that highlight this broad-based and highly useful course.

Learn how to:

Prepare effective interviews
Build rapport with interviewees
Ensure legal compliance
Document interviews
Take more useful notes
Construct competency-based questions
Encourage interviewees to talk
Improve your listening skills
Interpret body language
Interview job applicants, references, and employees
Manage telephone and written interviews productively
Coach, counsel, discipline, and evaluate performance more effectively
Course Objective:

Develop skills needed to conduct 12 different types of business interviews and ensure legal compliance.

About This Course:

Say the word interview to most managers and they are likely to respond that interviewing is the responsibility of human resources professionals or, at best, that it should be a combined effort between human resources and managers. Pressed further, they will explain that it is not their job to interview. They are managers-not interviewers.

In reality, managers as well as HR practitioners conduct interviews throughout their business day. On any given day, you, as a manager, are making interview-based decisions about whom to hire, promote, fire, discipline, or terminate. It is likely that you also call on interviewing strategies to accomplish your business objectives. Whether a manager or an HR practitioner, you need to understand how to conduct the various types of interviews in a correct and maximally effective way.

The two primary goals for this course are to present typical business interview situations and to teach the skills needed to achieve success in each situation. The course guides you reassuringly through the process of 12 different types of interviews. Here you will learn the value of planning and preparing for the interview, including how to build rapport and to structure your environment and your time. By following this course, you will develop valuable techniques to get the most out of each interview, using active listening, careful questioning, and an understanding of body language. Essential information on documentation and legal issues offers solid and timely guidance to safeguard even the most inexperienced interviewer. The course incorporates current thinking on competency-based interviewing and numerous application exercises you can translate to your own interview experience. Throughout, you will be able to identify with the real-world scenarios illustrating the right and the wrong way to conduct an interview. Whether you are an HR practitioner or a manager, mastering the skills and strategies presented in Successful Interviewing: Techniques for Hiring Coaching, and Performance Management Meetings will prepare you to be a more confident, productive, and effective interviewer.

...''

Phone:919-686-3300

School Address:

Durham Technical Community College
1637 Lawson Street
Durham, NC 27703
USA

Jobs & Resumes: Durham
Houses & Roommates: Durham

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