Help Desk Fundamentals for IBM Lotus Domino 7

BlueOcean Learning Centers
Huntington Beach, California, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course introduces help desk support representatives to the basic information that users need to know to complete daily work using the Lotus Notes client including starting Lotus Notes, passwords, Location and Connection documents, User Preferences, Lotus Sametime integration, and any other issue that can be resolved in 5 minutes or less.

Topics covered:
Using IBM Lotus Notes Resources
Understanding the IBM Lotus Notes Infrastructure
Gathering End User Information
Using the IBM Lotus Notes Log
Using IBM Lotus Notes Online Help
Managing IBM Lotus Notes IDs
Understanding IBM Lotus Notes IDs and Storage
Requesting a Name Change
Managing User Passwords
Managing and Customizing the User Environment
Managing Bookmarks
Customizing the Welcome Page
Protecting the IBM Lotus Notes Desktop
Creating a New Default Desktop
Customizing the Desktop Environment
Customizing Toolbars
Introducing IBM Lotus Domino Security
Identifying the IBM Lotus Domino Security Levels
Renewing Certificates Before They Expire
Investigating Database Security
Identifying IBM Lotus Notes Mail Issues
Recognizing the Role of the Personal Address Book
Configuring User Preferences for IBM Lotus Notes Mail
Responding to Mail When Out of the Office
Using Directory Catalogs
Setting Up Mail File Replication
Creating Mail File Replicas
Using the Replication Page
Tracking Replication History
Supporting Calendaring and Scheduling and Sametime Integration
Configuring Calendar Preferences
Delegating Access to Calendars and Schedules
Creating and Managing Repeating Calendar Entries
Adding Holidays to the Calendar
Printing the Calendar
Supporting Lotus Sametime Integration ...''

Phone:714.901.1456x100

School Address:

BlueOcean Learning Centers
5811 McFadden Avenue
Huntington Beach


Jobs & Resumes: Huntington Beach
Houses & Roommates: Huntington Beach

Implementing an IBM® Lotus® Sametime® 7.5 Infrastructure
Installing and Configuring IBM Lotus Sametime 7 Instant Messaging
IBM Lotus Sametime 7.5
Building the IBM Lotus Domino 7 Infrastructure
Building Web Applications with IBM Lotus Domino Designer 7
Configuring IBM Lotus Domino 7 Web Servers
Developing IBM Lotus Domino 7 Applications
IBM Lotus Domino 7 Administration
IBM Lotus Domino Designer 7
Troubleshooting for IBM Lotus Domino 7
Linux Red Hat Certification
Lotus LearningSpace 5
Developing Web Services Applications with Java
Fundamentals of Java
J2EE
The Server Side of Java Programming
Java Server Pages (JSP)
Web Services Development Using WebSphere Studio V5.1.1
IBM Lotus Component Designer 6

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