Certified Outsourcing Professional (COP)

University of Bridgeport
Bridgeport, Connecticut, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course is designed for executives and managers who wish to develop the skills and competencies to successfully manage the outsourcing relationships that their organization is involved in or is considering. Chief Resource Officers are responsible for the overall governance and management of outsourcing relationships for their organization.

Who needs this course:
ï Organizations that outsource more than 20% of their annual technology budget
ï Organizations that outsource more than 10% of their annual operating budget
ï Organizations that employ more than two outsourcing firms or are looking to outsource more functions
ï Organizations in which individual business unit managers negotiate their own service level agreements with vendors
ï Individuals who are looking for a new, high-growth career that requires training in outsourcing management

Pre-requisites: A background in business management in areas such as operations, human resources, IT, accounting, project management, etc.

Course Outline

Introduction to Outsourcing
- Outsourcing History and Industry
Transformation
- Elements and Options of Business Outsourcing
- Phases of the Outsourcing Process
- Segments of “Shoring�and Global Sourcing

Identifying Core Competencies
- Organizational Classification of Core Functions
- Opportunities to Reengineer Internal Processes
- Laying the Foundation - Understanding the
Critical Competencies for Ensuring of
Sustainability of your Sourcing Efforts
- Improving Business Performance Through
Outsourcing

Strategy and Planning
- Factors to Consider in Making Outsourcing
Decisions
- Single and Multiple Vendor Strategies
- Transitions
- Contingencies
- Project Management and Outsourcing

Performing Needs Assessment
- Cost Benefit Analysis
- Requirements Analysis
- Impact on Organization
- Setting Expectations

Outsourcing Value Propositions
- New Approaches and Business Models
- Transformational Outsourcing
- Value Identification, Delivery and Sharing
- The range of Expertise Areas and Services
Provided by the Advisory Firms

RFPs/RFIs
- Development of Requests for
Proposals/Information
- Evaluation of Responses
- Finding Qualified Vendors and Selecting
Appropriate Bidders

Vendor Selection Criteria
- Value-based Supplier Selection
- Cost Determinations
- Competitive Processes

Contracts: Development, Terms, Conditions
- Contracting Strategies
- Term Sheet Development
- Deal Structuringand Arrangements
- Negotiations lay Rational Contract Foundation
- Transitions that Address Knowledge Transfer and
Infrastructure Setup

Negotiation/Re-Negotiations
- Collaboration
- Service and Price
- Avoiding Pitfalls & Problems
- Investigating Short-Term Profit Enhancers:
Performance Audit
Benchmarking
Creative New Deal Financing
Supplier and Customer Perspectives on Issues
- Alternatives and Creative Mechanisms for Resolving
Issues

Service Level Agreements andBenchmarking
- Service, Price and Contractual Benchmarking
- Compliance
- Due Diligence to Assess Internal and External
Readiness
- How to Transition from Embedded Practices to
Best Practices

Governance
- Skills and Competencies
- Team Development
- Vendor Monitoring/Auditing and Management
- Issues Pertaining to Leveling the Vendor
Playing Field
- Organizing Sourcing for Success
- Special Considerations for Global
Implementations
- Essential Elements of Good Governance.

Legal Aspects
- Dispute Resolution
- International Treaties and Regulations
- Data Protection and Privacy Issues.

Costs and Pricing/Return on Investment
- Inner Workings of a Transformational Deal
- Innovative and Flexible Deal
- ROI Analysis

Risk Sharing
- Mitigation of Inherent Risk
- Joint Ventures
- Maintaining Competitive Pressure
- Transformational Outsourcing through Joint
Ventures
- Achieving a Balance between Risk and Reward
- Impact of Major Business Changes on Contract.
- The Ongoing Capital Expenditures of the
Outsourcing Business

Implementation/Transitions
- Fast Track Outsourcing
- Change Management Principles Most Applicable
to Outsourcing
- How to Transition from Embedded Practices to
Best Practices
- Transitions that Address Knowledge Transfer
and Infrastructure Setup
- Project Management Processes to Clearly
Define Roles and Milestones

Relationship Management
- How to Determine and Measure the Qualitative
and Quantitative Characteristics of the Relationship
- Service Levels and Performance Metrics
- Communication Strategies and Relationship
Health Checks
- Contract Termination, Contingency Planning
and Issues
- Best Practices on Collaborative Relationships
and Getting Beyond the Tactical Vendor-Buyer
Interactions

Success Factors and Trends
- Problem Identification & Troubleshooting
- Corrective Actions
- Latest Generation of Outsourcing and Trends
Affecting Business
- Current and Future Outsourcing Drivers

Certification Exam Preparation
- Exam Structure
- Competencies
- Outsourcing Management Body of Knowledge
(OMBOK)
- Preparing for the Exam
...''

Phone:800-392-3582

School Address:

University of Bridgeport
126 Park Avenue
Bridgeport, CT 06604


Jobs & Resumes: Bridgeport
Houses & Roommates: Bridgeport

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