Training Course:ITILSchool/Trainer:University of Bridgeport
Bridgeport, Connecticut, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practices. Students will learn the essentials of ITIL framework and will understand how an organization can benefit significantly by applying these principles to the work environment.
Skills Gained:
Students will understand the basis of how to use the ITIL framework as a guide by developing an understanding of how all of the departments and sections within the IT organization can work together to deliver IT services. This includes activities such as Change Management and Availability Management.
Target Audience:
All levels of personnel within an IT Service Delivery Organization. It also benefits internal account managers who interact between the business and IT. These people may hold positions such as: IT Managers, Support Team Leaders, Service Desk Supervisors, Change Managers, Service Level Managers, Operations Managers and Problem Managers.
Prerequisite:
There are no prerequisites for this course, however it is assumed that course participants are working or have worked in an IT Service environment or equivalent. This course is a prerequisite for the Managers Certificate in IT Service Management.
Course Outline
Foundation Certificate in IT Service Management
- EXIN Exam requirements specifications
- The importance of IT Service Management
- Service Management Processes
- The ITIL Management Model
- Basic concepts of ITIL
IT Service Management
- Introduction to IT Service Management
- ITIL Service Management
- Business Alignment
- Processes, Services and Functions
ITIL Overview
- History of ITIL
Implementing ITIL Service Management
- Introduction
- Cultural change
- Implementation Checklist
ITIL Service Management Processes
- Service Delivery Set
Service Level Management
Financial Management for IT Services
Availability Management
Capacity Management
IT Service Continuity Management
- Service Support Set
Service Desk
Incident Management
Problem Management
Change Management
Release Management
Configuration Management
Security Management
- Introduction: Basic concepts
- Objectives: Benefits
- Process
- Activities
Control - Security policy and organization
Plan, Implement, Evaluate
Maintenance and Reporting
Relationships with other processes
Security section of the Service Level Agreement
IT Service Management Tools
- Types of Tools
- The Cost of a Tool
Exam Preparation Simulation
- Service Delivery Set Review
- ITSM Review
- Expanded Glossary
- Exam Terms
- Exam Format
- Custom Exam Configuration
...''
Please go to the school's official website for training price and schedule:
http://www.bridgeport.edu
Phone:800-392-3582
School Address:
University of Bridgeport
126 Park Avenue
Bridgeport, CT 06604
Jobs & Resumes: Bridgeport
Houses & Roommates: Bridgeport
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