ITIL Practitioner - Release & Control

Alabama Training Solutions
Birmingham, Alabama, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The course builds on the general principles covered as part of the ITIL Service Management Essentials course. This enables organizations to introduce Configuration, Change and Release Management processes as an integral part of its overall business-focused Services Framework.

Objectives
To provide students with practical guidance on the design and implementation of an integrated end-to-end Configuration Management, Change Management and Release Management process based on proven industry best practice guidelines.

Who should attend?
The course is suitable for anyone involved in the Configuration, Change and Release Management processes and offers a natural career development path for practitioner staff who already hold the Foundations Certificate.

Structure
The course is based on the Configuration, Change and Release Management processes described in the OGC’s Best Practice Guidelines for Service Support book. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

Content
Topics covered include:

Introduction to Service Management with an emphasis on how the three core processes interface between each other and how they interface to other Service Management processes
Introduction to Configuration Management outlining the need, scope, basic concepts and terminology of Configuration Management
The four stages of Configuration Management: identification, control, status accounting and verification
Implementation and Maintenance of the Configuration Management Database (CMDB)
Introduction to Change Management outlining the need, the scope, the basic concepts and terminology of Change Management
The normal and urgent change process lifecycle, including prioritization, impact assessment and resource assessment
The role of the Change Advisory Board
Introduction to Release Management outlining the need, scope, basic concepts and terminology of Release Management
Setting up a definitive software library
Releasing and implementing new hardware and software components
Using a CMDB to manage the incident, problem, change lifecycle
Certifications
The course forms part of the EXIN Practitioner qualification program. The qualification is based on a combination of in-course assessment and multiple choice examination. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the EXIN Practitioner Certificate in IT Service Management Release and Control.

...''

Phone:(800) 611-1840

School Address:

Alabama Training Solutions
10 Inverness Center Parkway
Suite 215
Birmingham, AL 35242

Jobs & Resumes: Birmingham
Houses & Roommates: Birmingham

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